Sabio has acquired DatapointEurope, a leading contact centre technology service, in a deal that creates a combined ยฃ60 million revenue business with pan-European capability.
Founded in 1998, Sabio is the UKโs largest independent provider of contact centre technology solutions, with the company also boasting a growing presence across the Asia-Pacific region. The acquisition is part of Sabioโs plans to double the size of its business.
DatapointEurope has a strong European footprint with headquarters in Madrid and offices in Barcelona, Milan, Paris and Utrecht. The company also operates a global alliance programme to support organisations across the Americas.
โGeographical expansion is critical to Sabioโs growth plans, so the acquisition of DatapointEurope โ with its broad reach across Europe and the Americas โ is an important next step for the company,โ commented Sabioโs chief executive officer, Andy Roberts. โDatapointEuropeโs international footprint entirely complements Sabioโs existing strong presence in the UK and the Asia-Pacific markets, enabling the combined operation to address the demand for innovative global customer experience solutions.โ
โJoining Sabio is a logical move for DatapointEurope as thereโs a particularly close fit in terms of our culture and values, along with our shared commitment to making our organisations a great place to work,โ added Rafael Aranda, DatapointEuropeโs chief executive officer. โWeโre particularly proud to be a founding partner of the Intelligent Communications Alliance (ICA) โ a specialised global solutions integrator helping multinational clients.
โBy combining Sabio and DatapointEuropeโs expertise โ in helping organisations to define, implement and support customer experience solutions based on some of the marketโs leading technologies โ we are looking forward to developing the ICA further. Additionally, both organisations hold key strategic technology partnerships, and are recognised for their ability to deliver complex customer experience solutions based on our industryโs core technologies.โ