In this keynote, Rob shares powerful insights and practical strategies to help individuals and teams adapt to ever-changing environments and overcome challenges they face.
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Rob Hosking is an international motivational speaker and former front-line Police Officer known for his expertise in adaptability and managing change. Drawing on years of experience in high-pressure environments, Rob shares practical lessons on how individuals and teams can thrive in the face of constant change and uncertainty. His powerful storytelling, combined with insights from his time on the frontline, equips audiences with the tools needed to navigate challenges with confidence. Rob’s engaging talks leave lasting impressions, helping businesses foster resilient, adaptable teams ready to excel in ever-evolving environments.
The presentation will go through some of the key areas of focus during a CQC inspection as well as giving examples of quick wins and areas that a service can become non-compliant without realising.
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Quality & Compliance Director supporting services to exceed expectations and achieve outstanding ratings.
How to build a Net Zero pathway and make savings on energy.
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Jack Goodson is Senior Business Development Manager at Equity Energies, specialising in delivering innovative energy solutions for the care sector and others. With extensive experience in renewable and conventional energy markets, he helps businesses reduce costs, enhance sustainability, and build tailored, energy-efficient projects and Net Zero pathways. Passionate about empowering businesses, Jack combines deep industry knowledge with practical insights to support sustainable, cost-effective energy transformation with lasting impact.
Over nine years, we’ve observed key challenges in care organisations when it comes to growth. This talk explores those scenarios, their obstacles and their proven strategies for sustainable success.
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Tobi Alli-Usman is the Founder and Managing Director of Prosperwell, the UK’s leading digital marketing agency for the care sector helping care organisations drive growth. Under his leadership, Prosperwell became the first agency to win every care marketing award in a single year and recently launched the Sales & Customer Experience Division to help care providers convert more enquiries into move-ins. A recognised industry speaker, Tobi regularly speaks at major care events, hosts the Tea with Tobi podcast as well as The Care Sector Lunch & Learn alongside Care England, equipping the sector with expert insights and practical tips for growth.
This session explores how care homes can effectively manage and elevate their online presence to attract families, build trust, grow sustainably, and use feedback to drive continuous improvement. We’ll dive into the core pillars of a strong digital reputation—starting with the basics of discoverability, then moving into the power of shaping public perception. Learn how actively managing your digital footprint not only builds trust with potential residents and families but also provides invaluable insights to help improve your service.
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Simon is a seasoned leader with over 20 years of experience in building high-performing organisations, specialising in customer experience, employee experience, and reputation management solutions. Recognised as the #1 CX Star in 2021 for his contributions to the Customer Experience community, Simon possesses a rare ability to bridge technology with real-world business challenges. Previously, he played a pivotal role in growing Freshworks’ UK team from being its first employee in Europe to leading a full GTM Team 150 strong to surpass $100M, including a successful global IPO.
Insufficient sleep causes severe health issues and costs UK businesses £40 billion annually. Dr Mahmoudzadeh sets out how you can support staff, improve wellbeing, and boost productivity through effective sleep programmes.
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Dr Eidn is a Sleep Practitioner and a General Medical Practitioner with over 20 years of clinical experience. He has personally suffered from every kind of sleepproblem there is to have, so he has a real understanding of what it’s like to live with poor sleep. Whether it’s related to stress, chronic pain, medications ormental health….he’s been through them all, and so he is uniquely placed to connect on a deeper level with people to help them through their sleepdifficulties. He is now deeply passionate about the science of sleep, and the almost limitless benefits it can bring to our health and wellbeing.
In an ever changing world of algorithms and platforms, what worked yesterday may not work today. Find out how your strategy needs to change and address multiple audiences in the care sector.
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Paul Ince is a marketing strategist, host and presenter who believes that the people working within the business are best placed to talk about it. He helps organisations understand their voice and puts strategies in place to amplify it to their market. With over 20 years’ experience he has supported many businesses to increase their visibility online, communicate more effectively and grow their business.
He speaks frequently on the subject of how to improve the way organisations connect the content they want to create to the different journeys their customers go on.
In addition to running his content marketing agency, LikeMind Media, Paul hosts MarketEd.Live a series of marketing-based events in the UK, and co-hosts the award-nominated news and politics podcast, Humans Exhaust Me.
Rishi Jawaheer – BIO
Rishi Jawaheer has been a director of the Jawa Group for over 17 years, growing up in his family’s first dementia care home in SE London. Under his leadership, the Jawa Group has embraced sector-specific technology and innovative care practices, including being among the first in the UK to implement Namaste Care. Rishi’s commitment to enhancing the quality of life for individuals with dementia led to his partnership with Joyce Simard in developing Namaste Care International, a non-profit organisation dedicated to promoting the power of human connection in care settings across 13 countries.
Namaste Care International focuses on supporting the growth of Namaste Care worldwide, using funds from sponsorships, donations, memberships, training, and grants to cover administration costs, event expenses, and furthering the organisation’s social aims. Through this initiative, Rishi continues to make a significant positive impact both in the UK and internationally.
Adam James Abrahami MCP, MA, BA (Hons) – BIO
Adam James Abrahami MCP, MA, BA (Hons) is the Founder and CEO of H2o Networks , I.T. specialist and business consultant with more than 25 years of experience in the care sector. H2o works with the Bondcare Group, Care World Wide, Draycott, Nursing & Care, Jawa Group and over 200 independent care homes across the UK.
Adam is on the advisory board for NHS Security Toolkit and often speaks at events such as The National Care Association, The Care Show and works with NHS to obtain grants for the private sector.
You’ve likely come across discussions about sustainability and ESG or begun taking steps to implement changes. With the CQC linking it to the well-led KLOE, let’s share knowledge and delve a little deeper.
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Hannah is a Chartered Marketer with a passion for social care. For over 18 years, she’s worked globally marketing within the care sector with her work recognised in The Times and The Guardian. In 2016 she set up a marketing consultancy firm, Golddust Marketing, which she continues to run today. On Valentines Day 2023 she launched Grace Cares. A not-for-profit that sells and collects pre-loved care equipment to support care workers, older people and their families, the local community and leave a better planet for future generations. Grace Cares already has partnerships with several NHS Trusts, Home Instead, Barchester and Advinia Care Homes.
If you don’t start something, or don’t finish something, you’re in trouble. The essential dynamic of customers and colleagues, and how to get things done.
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Martin has been involved in the world of Heath and Social Care for nearly 30 years. He has led, supported, invested and advised a number of charitable,commercial, and not for profit organisations.
In recent years, his book: The 3D’s, Leadership and the PI people has provided the backdrop for a management style formed and honed from his years in the sector. Today, Martin is a chair, non executive, board advisor and CEO.
