Gold Care Homes has implemented Softworks Workforce Management Solution to manage employee Time, Attendance, Rostering, Skills and HR for their 2,000 employees across 24 care homes.

The company went to market in 2019 for a solution that would enable them to optimise management of employee Time, Attendance, Rostering and HR and support their core goal of the delivery of high-quality care to residents. After an extensive research process, Softworks, a cloud-based Workforce Management solution with a range of specialist features for care home employee management was selected.

Sandip Panchal, Head of IT & Business Intelligence, Gold Care Homes said: “Gold Care Homes had a Time and Attendance system in place, but as our organisation grew the system was no longer able to manage our requirements. We were spending a significant amount of time manually administering employee Time, Attendance and Rostering for our 2,000 employees across our 24 care homes which was both time-consuming and inefficient.”

“Effective rostering is a key element in the delivery of high-quality care to our residents. We identified the need for an automated rostering system that could utilise up-to-date, centrally available employee Time, Attendance, HR and Skills information to facilitate this.”

“After reviewing the major Time & Attendance systems in the Care Market, we selected Softworks because we were impressed with their solution’s ability to manage Gold Care Homes complex employee Time, Attendance, HR and Rostering requirements. Working with Softworks we were able to configure the system to deliver exactly what we needed for our working environment. The partnership and continuous improvement in the system configuration is already in progress as we speak.”

“With Softworks, our entire rostering process has been simplified, allowing us to work more efficiently and flexibly. We’re aiming to streamline and automate employee Time, Attendance and Rostering this financial year. The ease of use of the application, the end-user App and some of the out-of-the-box reports, combined with the ability to customise company specific reports will allow us more time to focus on the provision of care for residents.” continued Mr. Panchal.

Paresh Vadukul, Healthcare Relationship Manager, Softworks UK added: “Softworks is very honoured to have been selected by Gold Care Homes as their Workforce Management Solution provider. We are really passionate about the benefits that optimised rostering can bring to management, employees and residents and have been working closely with Gold Care Homes on the rollout of the solution to realise those benefits. We’re looking forward to our continued relationship and to supporting Gold Care Homes as they roll out Softworks to further care homes in their organisation”