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  • An extra pair of hands to help with your calls & live chat

    By Stephanie Vaughan-Jones, Healthcare Expert, Moneypenny

    Moneypenny is here if you need any support for your calls and live chat at this time. Hundreds of care homes are working more efficiently with the help of their own Moneypenny Receptionist, offering immediate 24/7 support whenever they need it. Answering calls and chats exactly as if based in your care home, they will ensure every enquiry is captured while you deliver the very best care to residents and their families.

    Our Telephone Answering service is simple. We give you a dedicated Moneypenny Receptionist, who’s experienced in looking after calls for the care sector and on hand whenever you need. Briefed by you, they will answer in your company name, transferring calls through to you and your colleagues wherever you’re all working, or sending detailed messages back for you to follow up immediately.

    And Live Chat: our complete people and technology solution allows your own team to handle chats whenever they can – and we take care of the rest. Our team will represent you perfectly, ensuring your website visitors feel as valued as callers.

    • Manage with fewer of your own staff
    • Only pay for support when you need it
    • Focus on what you do best
    • Deliver outstanding care
    • Stay resilient now and over the months ahead

    “We value the professional and flexible support provided by Moneypenny, as it means our patients always receive a great customer experience.”

    “Live Chat has had a significant impact on new business generated.”

    Try Moneypenny free

    Experience Moneypenny for yourself with our free trial. We’ll give you detailed information throughout your trial, so you gain a key insight into times you need support the most. With no set-up costs and no obligation to continue.

    To discover the ways we can support your care home, contact Stephanie Vaughan-Jones, Moneypenny’s healthcare expert, today:

    Email: stephanie.vaughan-jones@moneypenny.co.uk

    Call: 0333 202 1005

    Visit: moneypenny.com/uk/healthcare

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